The Alert Creation Flow flow precedes the Alert Notifications flow and determines whether - and when - the Alert Notifications flow begins. The diagram and descriptions below show an overview of this flow, and the descriptions of each step contain links to more information about the process associated with that step. Understanding the Alert Notifications flow can help users see the opportunities to continue refining incident response processes. Customizing Opsgenie Escalations, On-Call Scheduling, Rules, and Policies can enhance incident response mechanisms and processes. Opsgenie provides even more ways to see what is happening in a system - and to optimize an organization’s ability to quickly respond to events. Easily collaborate on Alerts and take action on them in a variety of channels, knowing that Opsgenie synchronizes actions or performs custom actions that are easily mapped. Opsgenie filters, categorizes, and enriches Alert content - in addition to combining related Alerts (into Incidents) and adding attachments, notes, and links - in order to maximize available information about incidents and minimize the time and trouble needed to evaluate Alerts and decide what to do about them. Integrate Opsgenie Alerts with monitoring systems, service management and ticketing solutions, collaboration tools, and other teaming tools.

Opsgenie’s Alert features help you build and optimize your service-aware incident management and management systems and processes.

Follow along with the graphic's labeled pipelines (1-18) to understand the typical alert flow and the many ways Opsgenie allows you to configure who get's notified, and when. This doc will bring you through the flow of an Alert once created, based on the graphic below.

List for voice actions for genie